Refund & Cancellation Policy — Om.AI Pro

In short: try Om.AI Pro free first, then either subscribe monthly or yearly, or buy a one-time pack of briefs. You can cancel a subscription anytime from the console — cancellation stops future renewals and stays active until the end of the period you've paid for. A pack is a single charge, so there is nothing to cancel. Approved refunds (e.g. a duplicate or accidental charge) are returned to your original payment method within 5–7 business days.

1. Try before you pay

Every new Om.AI Pro account includes a limited number of free consultation briefs, and you can generate birth charts at no charge. This lets you evaluate the service before paying. We encourage you to use the free allowance to decide whether Om.AI Pro is right for your practice before subscribing.

2. Subscription fees & auto-renewal

• Om.AI Pro is a recurring subscription: ₹999 per month or ₹9,999 per year (in INR; applicable taxes shown at checkout).
• Your subscription renews automatically at the end of each billing period at the then-current price, until you cancel.
• Renewal charges are processed by Razorpay against the payment method you authorised at sign-up.

2a. One-time brief pack

• You may instead buy a one-time pack of 10 consultation briefs for ₹299. This is a single charge — it does not renew, and there is nothing to cancel.
• Pack briefs are credited to your account once payment is confirmed, do not expire, and are consumed only when a brief is generated.

3. How to cancel

• Open Om.AI Pro → Settings → Subscription, and choose Cancel subscription; or
• email support@omai.app from your registered email address with the subject "Cancel Om.AI Pro" and we will action it.

Cancellation stops all future renewals. Your Pro access remains active until the end of the billing period you have already paid for; it is not cut off mid-period. To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

4. Refund eligibility

Because Om.AI Pro is a digital service that is delivered and consumed immediately, subscription fees are generally non-refundable once a billing period has begun, and pack briefs are non-refundable once used. The following table sets out when a refund is available:

Situation	Outcome
Duplicate charge, or you were charged more than once for the same period	Full refund of the duplicate amount
You were charged after cancelling, or a clear billing/technical error on our side	Full refund of the incorrect charge
An auto-renewal you did not intend, reported within 7 days of the renewal charge, where the service was not materially used in the new period	Refund considered in good faith, typically full
Change of mind after a period has begun and the service has been used	Generally non-refundable; cancel to stop future renewals
One-time brief pack bought in error, reported within 7 days, with all 10 briefs unused	Full refund
One-time brief pack where some briefs have been used	Non-refundable for the briefs used; the unused balance stays on your account
Dissatisfaction with the astrological interpretation or AI output	Not a basis for a refund (see the disclaimer in our Terms), but please tell us — we want the feedback

5. Refund timelines

Once a refund is approved, we initiate it to your original payment method via Razorpay within 5–7 business days. The time for the amount to appear in your account thereafter depends on your bank or card issuer and is outside our control. We will confirm by email when a refund has been initiated.

6. How to request a refund

Email support@omai.app from your registered email address with:

• the email/phone on your Om.AI Pro account;
• the date and amount of the charge (and the Razorpay payment/order ID if you have it); and
• a short description of the issue.

We aim to acknowledge refund requests within 48 hours and to decide them within a reasonable time.

7. Failed or disputed payments

If a renewal payment fails, your Pro access may be paused until payment succeeds. If you believe a charge is wrong, please contact us first at support@omai.app so we can resolve it quickly — this is usually faster than a bank dispute.

8. Contact & grievance redressal

Questions or grievances about billing: support@omai.app.

Grievance Officer — reachable at support@omai.app.